Help
How can we help?
Questions about formats, size limits, PDF tools or FileSway Pro? Start with the answers below, or email us.
Email support
Tell us what you were converting, what you expected, and what happened. A screenshot helps. Please don’t send private documents.
What we can help with
- Output formats, size limits and upload destinations
- Image size & crop, metadata and naming
- PDF tools: page selection, arranging and preparing a PDF
- Searchable PDFs with on-device OCR (Pro)
- FileSway Pro, Restore Purchases and the one-time purchase
- Saving and sharing finished files
FAQ
Common questions.
Purchases are handled by Apple. For refunds, use Apple’s “Report a Problem” page for your account.
Do my files get uploaded to a server?
Document processing does not upload your files to our servers. Image conversion, PDF tools and OCR run on your iPhone.
Cloud file providers, Apple purchases and restore, and links you open can still use the internet.
What’s free, and what does Pro add?
Free covers a single input to a single output, without searchable OCR. FileSway Pro adds batch conversion, multiple output formats per job, and searchable PDFs using on-device OCR.
Is Pro a subscription?
No. FileSway Pro is a one-time, non-consumable purchase ($9.99 in the U.S.). Restore Purchases is on the same screen.
Do I need an account?
No. There’s no sign-up or login.
Does a destination preset guarantee my upload is accepted?
No. Presets are suggested size limits, and platforms change their rules. File size is only one requirement, so check the destination’s other rules and look over the finished file.
Will converting to PNG improve quality?
PNG keeps the rendered pixels without lossy compression, but it can’t recreate detail the source has already lost.
Can FileSway convert video, audio or Office files?
No. FileSway works with photos, still images and PDFs.
When can I download it?
FileSway is coming to the App Store. This site will link straight to the listing as soon as it’s live.
Who makes FileSway?
Corner Post Web. Reach us at support@cornerpostweb.com or cornerpostweb.com.